Refund policy

Right of withdrawal for consumers

(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession.)

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

For a contract for the supply of digital content not delivered on a physical data carrier, the withdrawal period is 14 days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract.

Navina Bündert
Y Patterns (sole proprietorship)
Sodenkamp 4b
22337 Hamburg
Germany
Email: hello@y-patterns.com

You may use the attached model withdrawal form for this purpose, although it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you without undue delay and at the latest within 14 days from the day on which we received notification of your withdrawal from this contract. For this reimbursement we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

Premature expiry of the right of withdrawal for digital content (§ 356 (6) BGB)

The right of withdrawal lapses in the case of a contract for the supply of digital content not delivered on a physical data carrier if

we have begun performance of the contract,
you expressly consented to us beginning performance of the contract before the expiry of the withdrawal period,
you confirmed your awareness that by giving this consent you lose your right of withdrawal upon the start of performance of the contract, and
we have provided you with a confirmation pursuant to § 312f BGB.

The loss of the right of withdrawal occurs as soon as the download of the digital content is made available.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:

Navina Bündert
Y Patterns (sole proprietorship)
Sodenkamp 4b
22337 Hamburg
Germany
Email: hello@y-patterns.com

I/we () hereby withdraw from the contract concluded by me/us () for the supply of the following digital content (*):

Ordered on () / provided on (): _______________

Name of consumer(s): _______________

Address of consumer(s): _______________

Signature of consumer(s) (only if this form is notified on paper): _______________

Date: _______________

(*) Delete as appropriate.

This is an English courtesy translation. For consumers resident in Germany, the German version is legally authoritative.